Privacy Policy

Mesa Car Service Corp

At Mesa Car Service Corp, we respect your privacy and are committed to protecting the personal information you provide when using our website, mobile application, driver application, or transportation services.

1. Information We Collect

Full name
Phone number
Email address
Account information
Trip details, including pickup and drop-off locations, dates, times, passenger count, vehicle preference, and service notes
Driver GPS/location information when location sharing is enabled during an active service
Payment-related information needed to process transactions. Mesa Car Service Corp does not directly store full credit or debit card numbers when payment information is handled by a payment provider
Technical information used for authentication, security, notifications, and operation of the website and application

2. How We Use Your Information
We may use your information to:

Manage reservations and transportation services
Provide quotes, confirmations, dispatch, and driver assignments
Communicate with you about your service
Provide trip tracking and arrival information
Protect accounts and prevent misuse
Maintain business and service records
Improve our website, application, customer service, and operations
Comply with applicable legal and business obligations

3. Location Information
Driver GPS or location information may be used during an active service for dispatch, trip progress, arrival verification, safety, and route history. Location access depends on device permissions and may be disabled when it is not needed for an active service.

4. Service Providers and Information Sharing
Mesa Car Service Corp does not sell personal information. We may share information that is reasonably necessary with service providers that support our operations, including hosting, authentication, maps and routing, payment processing, email, SMS, notifications, analytics, and other business systems.

We may also disclose information when required by law or when reasonably necessary to protect our customers, drivers, business, rights, or safety.

5. Cookies and Similar Technologies
Our website and application may use essential cookies or similar technologies for login, security, preferences, and core functionality. Other technologies may be subject to available consent controls and browser or device settings.

6. Data Retention
We retain personal information only as reasonably necessary to provide services, maintain business and trip records, resolve disputes, protect accounts, and comply with applicable legal, accounting, tax, insurance, or regulatory requirements.

7. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information. However, no internet or electronic storage system can be guaranteed to be completely secure.

8. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate record-retention requirements.

You may also manage device permissions for location and notifications.

9. Children
Our account and transportation services are not directed to children acting independently. Reservations for minors should be made and managed by a parent, guardian, or responsible adult when appropriate.

10. Policy Updates
We may update this Privacy Policy when our services, technology, or legal requirements change. The current version will be posted on our website and application.

11. Contact Us
Mesa Car Service Corp
Miami, Florida
Email: mesacarservice6@gmail.com
Spanish: (305) 299-8011
English: (305) 561-1385

Updated: October 11, 2026

12. Profile, vehicle and payment records

Profile photos are optional. To provide a trip, we may process driver and vehicle details, including name, photo, make, model and license plate; necessary details are shown to the customer in their reservation. We do not store full card numbers or card security codes. We may keep payment identifiers, amounts, status, card brand and last four digits, authentication and verification results, and policy acceptance versions and timestamps to manage payments, prevent fraud and respond to disputes. These measures cannot eliminate all fraud or payment disputes.

13. Optional trip audio

Where available, trip audio recording is optional and requires the permissions and consents described in the app, including driver consent. It is not activated automatically. Access is limited to authorized safety and incident handling purposes. Recordings are normally retained for 30 days and may be held longer for an incident, dispute or applicable retention obligation. Camera and microphone permissions can be managed through your device settings.